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Purchasing Pet Manager
Yes, we have several different file import routines and are happy to arrange getting the data into our system for you. Where possible we do this electronically if you have the data in an acceptable electronic format, otherwise our data entry team can enter the data for you.
You can cancel at any time and still retain access to view your existing data for six months at no cost. We can export data from the system for you if required, on a T&M basis.
No. If you using the system you are agreeing to our terms and conditions and you can cancel at any time, for any reason, with a 100% money back satisfaction guarantee.
Absolutely! You can just sign up and start using it. We will not bill you immediately and you can cancel at any time anyway, with a 100% money back satisfaction guarantee.
There are no setup fees, just the plans on the website. If you want to use SMS messaging then Pet Manager has an integration with Twilio for sending SMS messages. We don’t charge or clip the ticket for those you can sign up with them directly.
How to pay
After you sign up, we will send you a payment subscription link and you can use your credit or visa/mastercard debit card to pay for your plan online.
No way. That would be insane :) (because of the security risk). We use stripe.com a well known international payments service to handle all our payments so even we have no idea about what your card numbers are.
We've never had to do any :) but stripe allow us to fully refund monies paid back onto the card you paid with.
Customer Support
Yes! We offer email ticketing support and free training sessions when you get started if you need them 😊
We’ve gone to a lot of effort to make the system about as easy as possible. We have had over 1000 people use our administration system and we have refined it based on their feedback to make things easy.
Yes, you can contact us for a walkthrough on Zoom or Google Meet where you can ask questions if you need help.
Software Questions
Yes, we have dedicated app that your customers can use when checking in/out their pets and you can use it to, to access key customer information, send messages to customers, check in/out customers, do fire drill/roll calls etc. Our main administrative system is web based and is tested on macs and PC’s using google chrome.
Yes, as long as you have google chrome installed you should have no trouble accessing Pet Manager from your desktop web browser. Most functions are also supported from your mobile phone and while we don't specifically test on other web browsers, most modern browsers will run Pet Manager just fine.
Yes. You can select a currency in your service settings.
We test on a Samsung Galaxy Tab A (a pretty basic samsung model), as well as various apple devices. We'd recommend one of those although the product will work on a variety of different Android devices, even if they are a little old.
The tablets can work online or offline, as long as they have been connected once at the start of the day via your phone or any internet connection, the bookings for the day are downloaded and owners can sign in or out even if the internet later drops out. When the internet comes back, the data is automatically synced back to your web database.